Privacy Policy

Last updated: 01/28/2026

This Privacy Policy explains how VetNext.ai (“we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website and services, including VetNext AI Pro (collectively, the “Services”). If you do not agree with this Policy, please do not use the Services.

Summary of Key Points

What we collect: Account details you provide and information collected automatically (device, usage, and log data).
Sensitive data: Do not enter VA.gov logins or full SSNs. We aim to minimize sensitive information collection.
How we use it: To provide the Services, process subscriptions, maintain security, improve performance, and comply with law.
Sharing: We share data with service providers that help us operate the Services (hosting, analytics, payments).
Your choices: You can control cookies and request access, deletion, or correction where required by law.

1) Information We Collect

A) Information you provide

We collect information you voluntarily provide when you create an account, subscribe, or use features of the Services. This may include:

Name and contact information (e.g., email address)
Account credentials (e.g., username and password)
Subscription and billing details (note: payment card data is processed by our payment processor)
Content you submit to the Services (e.g., prompts, questions, and other inputs)

Important: Do not enter government account logins (e.g., VA.gov) or full Social Security numbers (SSNs). If you include sensitive information in your inputs, you do so at your own risk.

B) Information collected automatically

When you visit or use the Services, we automatically collect certain device and usage information. This may include:

Log and usage data (e.g., pages viewed, actions taken, time stamps)
Device and connection data (e.g., IP address, browser type, operating system)
Approximate location inferred from IP address (not precise GPS unless you explicitly enable it)

Data categories & sources: We collect identifiers (like email), internet/network activity (usage/log data), and account/subscription information from you, your device/browser, and our service providers (such as hosting, analytics, and payment processors).

2) How We Use Your Information

We use information we collect to:

Provide, operate, and maintain the Services (including account access and subscriptions)
Process transactions and manage billing
Improve and develop features, performance, and user experience
Monitor for security, prevent fraud, and protect users and the Services
Send service-related messages (e.g., confirmations and important updates)
Comply with legal obligations and enforce our terms

Legal basis (where applicable): We process information to provide the Services, fulfill contracts (subscriptions), comply with legal obligations, and pursue legitimate interests such as security and service improvement, and with consent where required.

3) When We Share Information

We may share information in limited circumstances, including:

Service providers: Vendors that help us operate the Services (hosting, cloud infrastructure, analytics, email delivery, authentication, customer support tools, and payment processing). They may access information only to perform services for us.
Legal and safety: To comply with law or legal process, or to protect rights, safety, and security.
Business transfers: In connection with a merger, acquisition, financing, or sale of assets.

Sale/Sharing: We do not sell your personal information. If we use cookies/pixels for targeted advertising, we may “share” certain identifiers and usage data for advertising purposes as defined by some U.S. state laws, and you may have the right to opt out where applicable.

4) Third-Party Websites

The Services may link to third-party websites or services. We are not responsible for third-party privacy practices.

5) Cookies & Tracking Technologies

We may use cookies and similar technologies to operate the Services, remember preferences, measure performance, and understand usage. You can control cookies through your browser settings. Disabling cookies may affect certain features.

6) Data Retention

We keep information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize it, or securely store it until deletion is possible.

7) Security

We use reasonable safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

8) Children’s Privacy

The Services are not intended for individuals under 18, and we do not knowingly collect personal information from children under 18.

9) Your Privacy Rights & How to Exercise Them

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to opt out of certain processing (such as targeted advertising, where applicable). These rights may be subject to verification and legal limitations.

Account settings: You can review or update certain information in your account settings.
Requests: Submit a privacy request through: [Insert Privacy Request Form URL]
Marketing: You can unsubscribe using the link in marketing emails (if any).

10) Do-Not-Track

Because there is no uniform standard for “Do Not Track,” we do not respond to DNT signals at this time.

11) International Transfers

If you access the Services from outside the United States, your information may be processed and stored in the United States and other locations where our service providers operate.

12) Updates to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above indicates when changes were made. Continued use of the Services after updates means you accept the revised Policy.

Security Reminder: Do not enter VA.gov credentials or full SSNs into the Services. Always verify important information through official sources or qualified professionals when appropriate.